Shipping Information


Rays Carpet One Floor & Home is committed to providing all our customers with superior service, and shipping is no exception. We only use the most reputable and reliable freight carriers to deliver your order in a safe and timely manner.

All orders will be processed within the following business day. Should your order contain ALL “In-Stock for Immediate Delivery” items, your order will ship the following business day after processing. If your order contains merchandise labeled as “Ships within 7-10 Days”, we ask that you allow the outlined time frame for the material to be received into our warehouse. Once the material is received, your order will be prepared for shipment and in route to you within the following business day.

Once we have received confirmation of pick-up and receive tracking information, this information along with the name of the freight carrier handling your shipment will be sent via e-mail. Upon shipment, you will receive an email informing you that your material has been picked up by the carrier. 

For any orders not shipped via UPS, the freight carrier will contact you to make a delivery appointment. Once your delivery leaves our warehouse, your actual delivery date and time will be dependent upon the freight carrier. Tracking information will be made available to you once your product leaves our warehouse.

**IF A RESPONSIBLE ADULT IS NOT PRESENT AT THE TIME OF DELIVERY OR IF THE FREIGHT CARRIER CANNOT REACH YOU TO COORDINATE A DELIVERY APPOINTMENT, ADDITIONAL SHIPPING, AND STORAGE FEES WILL BE APPLIED TO YOUR ORDER. ADDITIONAL CHARGES WILL APPLY TO RE-ROUTED SHIPMENTS. PLEASE CALL TO OBTAIN RATE INFORMATION.

 

Small Shipments

Our company uses a variety of different carriers to ship material. Your shipment may be sent UPS, FedEx, or USPS. We will choose the shipping service at our discretion

*Please note: Shipments are sent signature required at our discretion. If you would like to waive the signature please put NO SIGNATURE REQUIRED in the notes of your order. (Please note all larger LTL freight shipments require a signature). Please inspect your package

 

Larger ("LTL" Less than Truckload) Shipments

Freight shipments will be unloaded curbside. It is your responsibility to arrange movement of the materials beyond this point. Delivery personnel are not permitted to enter a customer’s home at any time.

It is your responsibility to arrange for assistance carrying the shipment into your home if it is needed; delivery personnel are not permitted to assist with this in any way.

All deliveries are curbside. That means the driver is only responsible for unloading the boxes at your curbside. Please make sure that there is someone at the delivery location that can handle the material. Boxes can weigh anywhere from 30 lbs. for laminate and vinyl and up to 80 lbs. for hardwood. If your residence isn’t accessible by a semi-truck please choose business or service center (freight terminal) pick-up.