Your carpet warranty is there to protect your investment. Protect your investment by taking care of your carpet!

It’s a great day here at Ray’s Flooring Studio!

Today we’re giving away a priceless bit of information: How to NOT void your carpet warranty.

Warranties are included with nearly all large ticket purchases nowadays, and most consumers are at least vaguely aware when their purchase has one. But how many of those same consumers actually read the warranty booklet? There are many ways you can void your carpet warranty, and today you’ll learn how many of them are easily avoided.

Every manufacturer’s warranty is slightly different, so today we’ll focus on the two largest brands we carry here at Ray’s Flooring Studio: Mohawk and Shaw. All this information can also be found in the warranty booklets located on our displays here in the store. Didn’t get a booklet? Let us know and we’ll get one to you! Or, you can view/print them here:

There are many different types of carpet warranties:

Stain
Pet Urine
Soil
Texture
Abrasive Wear
Quality Assurance
Fade Resistance

This is not a full list and all of these warranties do have exclusions, consult your warranty booklet for the coverage and exclusions specific to your carpet.

Items needed to file a warranty claim:

The very first thing you’ll need in order to keep your warranty valid is proof that you actually purchased the carpet. So simple, right? You will need an original copy of your invoice/receipt and a 2’ x 3’ piece of carpet leftover from the installation. The invoice can be obtained from us here at the store, and you can ask the installer(s) to cut off a piece of carpet from whatever is left after the installation. Keep these, and your warranty booklet, in a safe place. Don’t forget where you filed these items! Later, you will need to add receipts showing you had your carpet regularly cleaned by a professional.

Beautiful samples of some of Mohawk's Smartstrand styles and colors.
Adequate vacuuming is important to extend the life of your carpet. Especially when you have pets and kids!

Vacuuming is incredibly important!

How do you keep your carpet clean of normal, everyday dirt? Start by using walk-off mats at entrances to help keep dirt and moisture from being tracked onto the carpet. Clean the mats frequently and try to keep your sidewalks and outside entryways free of excessive dirt. The best way to reduce dirt and soil accumulation and prolong the life and beauty of your carpet is to vacuum, vacuum, vacuum! How often should you be vacuuming? That depends on your household. The more foot traffic, the more often you should vacuum. A good rule of thumb is to vacuum once per week for each member of your household, plus additional vacuuming to compensate for shedding pets.

Speaking of vacuuming, did you know certain vacuums are recommended based on the carpet fiber type? Look for an upcoming post all about vacuums!

Professional cleanings are a MUST!

After 12-18 months, you’ve (hopefully) been vacuuming regularly and your carpet still looks good, though maybe not as pristine as it once did. Now it’s time to call in a professional to give your carpet a good deep cleaning.

Professional, hot water extraction cleanings are a necessary to keep your carpet looking and feeling beautiful year after year.
To some, this may seem like a needless expense. Professional carpet cleaners can be costly. But the alternative is to DIY with a steam cleaner and run the risk of voiding that warranty. Both Mohawk and Shaw recommend professional hot water extraction cleanings every 12-18 and REQUIRE them at least every 24 months.
Be sure to add your cleaning receipts to the file with your installation invoice and carpet piece! If you ever do need to use your warranty, you will be required to submit the receipts as proof of regular, professional cleanings.

Clean Spills and Stains Right Away!

With any type of spill, treatment of the affected area should begin immediately upon discovery as stain removal becomes more difficult with time. You may be tempted to use the bargain carpet stain remover you picked up at a local store. DON’T.  Please, please, I cannot stress this enough, DO NOT use any over the counter products on your carpet. The fastest way to void your warranty is to spray an unapproved cleaner onto your carpet. Any cleaner used on your carpet MUST be approved under the Carpet and Rug Institute’s (CRI) Seal of Approval certification. Ray’s Flooring Studio carries and recommends using Nylac Carpet Cleaner.

Most carpets are %22stain resistant%22 but none are %22stain proof%22. Make sure to use only CRI approved cleaners on any spills!
Interested in how to remove a particular type of stain? Look for an upcoming blog post!
Navigating the frustrating world of warranties can be a pain. If you have any questions regarding your warranty, don’t hesitate to give us a call at (209) 577-5642 or stop by and see us in person at 200 Kiernan Ave, Ste A, Modesto!

TL;DR

  • Keep your original invoice/receipt, plus a 2’ x 3’ piece of carpet from the installation.
  • Vacuum your carpet regularly and thoroughly.
  • Have your carpet professionally cleaned every 12-18 months using hot water extraction (keep the receipts).
  • Clean stains immediately and only use products approved by the Carpet and Rug Institute (we recommend and carry Nylac Carpet Cleaner).

Call us at (209) 577-5642 with any questions!